Refund policy
Last updated: May 16, 2026 | Version 1.0
1. Introduction
ATLAS is a music career and education platform. The platform uses credits as currency to unlock features including live sessions, courses, tools, and digital products from the Store.
By purchasing credits, you agree to this Refund policy. This policy applies to all purchases made through the ATLAS platform.
2. EU right of withdrawal (14 days)
If you are a consumer in the European Union, you have the right to withdraw from a digital purchase within 14 days of completing the transaction, without giving a reason.
Important: This right of withdrawal can expire when you expressly agree that digital delivery may start immediately and then use credits, unlock content, download a product, access a course, or start a paid digital service.
- Unused credits: refund possible within 14 days of purchase by contacting us at remy@toolkit.music
- After 14 days: credits are non-refundable
- After any credits have been used: credits are non-refundable
3. Credits and subscriptions
Credit subscriptions can be cancelled at any time via your account settings.
- No refund is issued for the current subscription period after billing
- Remaining credits stay available until the end of the current period after cancellation
- Credits do not expire as long as your account is active
One-time credit purchases are subject to the 14-day EU right of withdrawal outlined in section 2, provided no credits have been used.
4. Session credits and live sessions
Sessions are reserved time slots in the ATLAS platform. Each session includes access to a shared digital workspace with notes, session history, and progress tracking, delivered entirely within the platform.
Credits are returned to your account when:
- You cancel more than 24 hours before the session start time
- The coach or ATLAS cancels the session
- A technical platform issue prevents the session from taking place
Credits are forfeited when:
- You cancel less than 24 hours before the session start time
- You do not show up for a booked session (no-show)
Rescheduling: You may reschedule a session without credit loss up to 24 hours before the scheduled start time.
5. Digital products and Store assets
Digital products from the ATLAS Store (samples, presets, templates, and similar assets) are generally non-refundable after download or activation, as the digital content is immediately accessible upon delivery.
Exception: If a digital product is demonstrably defective or does not function as described due to a technical error on our part, we will return the full credit cost to your account.
6. Courses and videos
Courses and educational video content are non-refundable once any content has been accessed or viewed.
The 14-day EU right of withdrawal (section 2) applies to course purchases, provided that no content has been accessed. Accessing any lesson or video constitutes the start of digital delivery and the right of withdrawal expires at that point.
7. Technical issues and platform outages
In the event of repeated platform outages or verified technical errors attributable to ATLAS, affected credits will be returned to your account regardless of the specific policies above. You will not be penalized for issues caused by our infrastructure.
8. How to request a refund
To request a refund or credit return, contact us at:
Email: remy@toolkit.music
Please include:
- The email address associated with your account
- A description of the purchase and the reason for your request
- Any relevant details (session date, product name, error description)
We aim to respond within 3 business days. Approved refunds are processed via the original payment method.
9. Chargebacks and payment disputes
If you believe a charge is incorrect, contact us first so we can review the purchase, session, or credit movement quickly.
Filing a payment dispute without contacting us may delay resolution and may result in temporary account restrictions while the payment processor investigates the dispute.
10. Governing law
This Refund policy is governed by the laws of the Netherlands. EU consumer rights, including the right of withdrawal under the Consumer Rights Directive, always apply to consumers residing in the European Union, regardless of any other provisions in this policy.